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Fraud/Payouts Specialist

Do you obsess over details and have a knack for customer service?  The Reverb.com fraud team is expanding, and we're looking for a new team member to help ensure a top-notch experience for our customers while mitigating risk for the company.  

Responsibilities:

  • Read messages, process tracking info and compose risk profiles to determine whether users are eligible to receive payouts.
  • Assess risk to ensure payouts are being properly distributed.
  • Monitor month end receivables/collections.
  • Follow up on unpaid statements and negative balances.
  • Ensure record keeping is accurate and updated.
  • Actively manage the purchase approval queue while mitigating loss exposure.
  • Monitor and respond to chargebacks.
  • Evaluate users’ behavior and activity for approval or suspension.
  • Send and respond to customer support tickets related to payments.
  • Consistently update and manage spreadsheets used to report trends.
  • Work with cross-functional teams to ensure a great customer experience while preventing losses.
  • Handle additional tasks associated with a fast-growing company.

Requirements:

  • Comfort using spreadsheets (Google Sheets, Excel, Open Office), including formulas.
  • Detail-oriented with strong analytical skills.
  • Willingness to learn new skills on the fly and receive regular feedback.
  • Prior fraud, payments, or risk management experience is a plus but not a prerequisite.
  • Availability to work one weekend day (can be remote).

What you'll get:

  • Competitive salary and stock options in a high growth company.
  • No-bureaucracy environment where ownership and initiative is valued, and where everyone talks to customers.
  • Health insurance and a healthy work environment-- no 80 hour weeks
  • 401k with 4% match.
  • Flexible vacation and sick days
  • A MacBookPro, monitor, keyboard, mouse of your choice. Even a stand up desk if you want!
  • Discounts on music gear.
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